// career summary and experience

Senior Platform Engineer

Falmouth University (FXPlus)
Dec 2023 – Present

Lead engineer for Azure and Microsoft 365 hybrid infrastructure, supporting the security and performance of university-wide cloud and on-premises services.

Key Achievements
  • Developed and executed PowerShell scripts enabling intelligent versioning combined with retention policies to purge 120TB of redundant data, achieving a documented annual saving of £32,000.
  • Technical Lead for a legacy CRM migration to Dynamics 365, configuring Self-Hosted Integration Runtimes to bridge on-premises databases with Azure Data Factory.
  • Built automated monitoring solutions using Azure Logic Apps and Key Vault to manage and alert on expiring application registration secrets.
  • Deployed Data Loss Prevention policies to safeguard sensitive user and financial data at scale.
Key Responsibilities
  • Maintain and support on-prem AD, DNS, DHCP, Exchange Hybrid, VMware, Cohesity Backup, Papercut, and SolarWinds monitoring solutions.
  • Manage Azure AD Connect, ensuring secure and efficient identity synchronisation.
  • Engineered advanced cloud access controls including conditional access, dynamic licensing, RBAC and PIM to enforce least privilege.
  • Migrated EOL Exchange servers to Microsoft Exchange SE.
  • Review and action upcoming changes and emerging features by Microsoft weekly.
  • Deploy and manage enterprise applications, enabling SSO by SAML or OAuth and enhancing cloud integration for legacy applications.
  • Contribute to the team's script repository in GitHub.
  • Migration of on-prem based applications to Azure.
  • Renew the organisation's digital certificates across all platforms.
  • Implement changes in compliance with change enablement procedures.
  • Troubleshoot and resolve complex cloud and infrastructure issues, minimising downtime and improving service reliability.

End User Device Manager

Falmouth University
Jan 2022 – Dec 2023

Managed a team of 12 engineers overseeing campus-wide Windows and macOS environments.

Key Achievements
  • Developed policy documents and project plans to align with stakeholder requirements.
  • Led an initiative to improve patching, resulting in an 80% increase in compliance KPIs.
Key Responsibilities
  • Directed the EUD budget, overseeing procurement and vendor relationships.
  • Acted as an escalation point for major incident management.
  • Engaged with internal stakeholders and third-party vendors to drive service improvements.

Infrastructure Engineer / Network

Falmouth University
Mar 2019 – Feb 2022

Initially responsible for supporting platform infrastructure, later transitioned to network infrastructure support.

Key Responsibilities
  • Maintained Cisco ISE, Packet Fence, WLC and Cisco Prime.
  • Supported the initial migration to Microsoft 365.
  • Led the technical changes to move the student union to utilise a new domain.
  • Installed and configured network hardware.
  • Completed service requests and incidents within SLA in accordance with ITIL.